Terms and Conditions
Our Commitment to Clients and Customers
The organisers pride themselves on their commitment to delivering events which give traders and customers the chance to meet in a friendly, open, honest environment. All traders and therapists are vetted before their application to trade is accepted.
The goal is always to deliver an excellent customer experience with a variety of products and services on offer, delivered by true experts in their field. Traders are expected to adhere to best practice guidelines and to be honest and transparent with their clients.
Holistic Approach
It is important to recognise that the therapies, workshops, readings services and products which are on offer, and any advice or guidance given by the traders is not a substitute for the mainstream advice and support available from medical, financial or legal professionals.
While the advice gained from taking part in our events can provide invaluable comfort, motivation and support; these services are not a replacement for medical treatments. Therefore those suffering from medical, psychological, financial or relationship based difficulties may be directed towards other means of guidance.
The organisers wish to be clear that they accept no legal liability for circumstances, injury or illness which may arise due to any person relying solely on advice, therapy, readings or knowledge gained during the workshops hosted at our events.
Customer and Client Choice
Clients and customers are deemed to have chosen to participate in the activities on offer of their own free will. While the organisers thoroughly vet each trader, it is the responsibility of the customer to conduct their own research to satisfy themselves that they are confident the trader is able to deliver the service required, holds appropriate insurance and is properly qualified.
Age Restrictions
The organisers are committed to upholding ‘best practice’ guidelines at their events. We request that our traders do not offer therapies or services to those under the age of 18 and that no children are brought into therapy spaces. Unless clearly stated clearly stated ‘suitable for all ages’, workshops will be for 16yrs + only and if under 16, they must be accompanied by a paying adult.
Alcohol and Illegal Substances
Our events are strictly no alcohol zones although some venues may operate a public bar during our events. We strongly advise against the use of alcohol while attending our events. The use of illegal substances is strictly forbidden and anyone suspected of being under the influence of alcohol or illegal substances will not be permitted to receive any treatments, services, therapies or to take part in any workshop sessions. They may be asked to leave the venue and in extreme circumstances, the police may be called. No refunds for fees paid will be given.
Inclusivity
All events are completely inclusive. No person will be discriminated against on any grounds and all are welcome. Abusive language and/or behaviour, no matter what the circumstances, will be tolerated. Any person displaying inappropriate behaviour or using abusive language will not be permitted to receive any treatments, services, therapies or to take part in any workshop sessions. They may be asked to leave the venue and in extreme circumstances, the police may be called. No refunds for fees paid will be given.
Cancellation Policies
Applicable to all cancellations or no-shows:
Cancellations due to illness are subject to the same conditions as outlined below. We will do our best to re-sell the item you have booked, either at full price or discounted at the discretion of the organisers. If we are successful, we will refund all or part of your fee depending on the resale price we achieve.
Cancellation Policy - entry fees, VIP Packages, therapy, taster sessions, services and workshops
4 weeks and over - full refund
3 to 4 weeks - 50%
2 to 3 weeks - 25%
Less than 2 weeks prior to the event, refusal of the organisers or therapist to carry out a treatment, service or participation in a workshop where one of the terms mentioned above has been broken or ‘no show’ on the day - No refund
It is the responsibility of the client to contact any person they have made a booking with to advise them of the cancellation.
Tickets
We offer FREE entry into our events, but securing a ticket in advance means you’re entered into our prize draw which will be drawn the day before the event. We strongly suggest booking therapies and workshops in advance to avoid disappointment.
Each advance ticket secured counts as one entry to the prize draw so the more friends you pre-book tickets for, the more prize draw entries you receive!
Terms and Conditions for Prize Draws
The prize draw is open to all UK residents aged 16 years or over who purchase an advance entry ticket to a Whole Soul Society event offering a free prize draw.
Upon purchase of an Advance Entry Ticket (+16 years and above) you will be automatically entered for one place in the prize draw.
You are allowed unlimited entries within reason. The number which denotes ‘within reason’ will be determined by the promoter and their decision is final. Advance Entry tickets which have been refunded will not be placed into the prize draw.
The closing date of the prize draw is 10am on the Friday preceding the event. Entries received after this time will not be counted or valid.
If for any reason a technical interruption, fault or site failure occurs when purchasing online, the Promoter does not take any responsibility for incomplete purchases and any incomplete purchases will not be considered valid for entry into the prize draw. The Promoter accepts no responsibility for any purchases which are not completed due to a technical fault (technical malfunction, computer hardware or software failure, satellite, network or server failure) of any kind OR if you make a purchase but do not receive an email confirming your purchase within 24 hours.
Three winners will be chosen by random draw performed by a computer process.
The 3rd place winner will receive a goodie bag containing products of which the RRP will be no less than £25.
The 2nd place winner will receive a goodie bag containing products of which the RRP will be no less than £25 AND a voucher in the amount of £20 to be redeemed on any item with a monetary value available at the event on the following day
The 1st place winner will receive a goodie bag containing products of which the RRP will be no less than £25 AND a voucher in the amount of £30 to be redeemed on any item with a monetary monetary value available at the event on the following day
The winners will be notified by email or telephone (using details provided at entry) before 09:00 on the day of the event and must collect their prize from the venue during Saturday’s event. If the winner does not respond to the Promoter within 8 hours of being notified by the Promoter, then the Promoter shall be entitled to select another winner in accordance with the process described above OR to withdraw the prize from being offered.
The prizes for winners are non-transferable and non-exchangeable and are only able to be redeemed at the event specified. No cash or partial credit will be given for unused voucher value and the voucher cannot be redeemed after the event has closed.
The prize is supplied by The Whole Soul Society (the "Supplier"). The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond its control makes it necessary to do so.
The decision of the Promoter regarding any aspect of the prize draw is final and binding. No correspondence will be entered into about it.
The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation, the Promoter will send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who emails thewholesoulsociety.co.uk within one month after the closing date stated in condition 4. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter by email at thewholesoulsociety.co.uk. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. If a participant breaches these terms and conditions, the Promoter reserves the right to refuse entry, or refuse to award the prize to that participant.
The Promoter reserves the right to hold void, cancel, suspend or amend the promotion where necessary.
Insofar as is permitted by law, the Promoter, its agents or distributors will not be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors (whether acting in their capacity as such or not) and/or that of their employees. Your statutory rights are not affected.
Personal data supplied during the course of this promotion will only be processed in accordance with the Promoter's privacy policy. See also condition 13 with regard to the announcement of winners.
The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.
The Promoters of this prize draw are Lisa Lloyd and Dolly Aguilar - The Whole Soul Society